Effective Date: [publish date]

1. Who I am

A Walsh Care is an independent support service based in Bermagui, New South Wales, operated by [Name] (ABN). This policy explains how I collect, use and look after your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

I have written this policy in plain English, because you deserve to understand it.

2. What I collect

Through the enquiry form on this website:

• your name, phone number and email address

• whether you are enquiring for yourself or for someone else

• your town or area

• the kind of support you are looking for

• anything you choose to tell me in your own words

• your consent to receive emails from me about your enquiry

If we go on to work together, I will collect further information directly from you during our consultation and planning, including health and care information where it is needed to support you safely. That information is collected with your consent, used only to provide your support, and is not collected through this website.

I do not collect payment details through this website.

3. How I use your information

• to respond to your enquiry and talk with you about what would help

• to arrange and provide your support

• to send you emails about your enquiry, where you have agreed to that

• to keep basic business records, including invoicing

• to understand, in aggregate, how visitors use this website so I can improve it

I do not sell your information. I do not use it for advertising. I do not send marketing emails.

4. Website analytics

This website uses PostHog to understand how visitors use it, for example which sections are read and which buttons are clicked. This data is aggregated.

I do not record individual visitor screen sessions. Session recording is switched off. I cannot watch a replay of your visit, and I do not want to.

5. Who handles your information

I use a small number of trusted service providers to run this website and respond to enquiries:

• Tally — the enquiry form

• Airtable — secure storage of enquiries

• Brevo — sending the emails you have agreed to receive

• PostHog — aggregated website analytics

• Proton — my business email

My website and the systems behind it are built and managed on my behalf by Content GlowUp, an Australian service provider, which handles enquiry information only as needed to operate these systems for me.

Some of these providers store or process information outside Australia, including in the United States and the European Union. I take reasonable steps to ensure your information is handled appropriately wherever it is processed.

6. How long I keep it

I keep enquiry information for as long as reasonably necessary to respond to you and keep proper business records. If you ask me to delete your enquiry information, I will, unless I am required to keep it by law.

7. Your rights

You can ask me at any time:

• what information I hold about you

• to correct it

• to delete it

Just ask, by email, by phone, or in person. There is no form and no process.

8. Security

Your information is stored in reputable, access-controlled systems, and access is limited to me and the service provider that manages my systems. No method of storage is perfectly secure, but I take reasonable steps to protect your information and I hold only what I need.

9. Complaints

If you have a concern about how I have handled your personal information, please tell me first. I will do my best to put it right. If you are not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

If this policy changes, the updated version will be published on this page with a new effective date.

11. Contact

A Walsh Care
[Name]
Email: contact@awalshcare.com.au
Phone: [business number]
Bermagui NSW 2546